Lola,a General Manager at Thorton Inc

Multiple Choice

Lola,a general manager at Thorton Inc.,tries to resolve a conflict initiated by two managers in her organization by listening to what both parties had to say about the issue and facilitating the negotiations.In this scenario,Lola is exercising which of the following types of alternatives to work stoppages?

A) Mediation
B) Final-offer arbitration
C) Fact-finder technique
D) Conventional arbitration
E) Rights arbitration