Astrid,a Customer Service Representative,was Asked by One of Her Customers

Multiple Choice

Astrid,a customer service representative,was asked by one of her customers if her company would be interested in joining the chamber of commerce to meet potential customers.Astrid believes this is a very good idea and approached her manager,Alan,about becoming a chamber member.Alan told Astrid that "Since the cost of membership is over $500 and you will have to leave the office to attend meetings,I will have to get approval from management above me." This is an example of how important decisions are made in organizations with _____.

A) decentralized authority
B) unity of command
C) work specialization
D) centralized authority
E) line managers