At Times,customers Have an Unexpected Need and Require Certain Departments,such

Multiple Choice

At times,customers have an unexpected need and require certain departments,such as production,to change their schedule to meet the demands of the sales department.When Susan,the vice president of marketing,is involved in resolving this conflict,this is an essential part of which management function?

A) delegating
B) implementing
C) leading
D) monitoring
E) staffing