When a Company Experiences Excessive Technical and Process Standardization That

Multiple Choice

When a company experiences excessive technical and process standardization that limit the flexibility of business units, or frequent exceptions to the standards that increase costs and limit business synergies, this is often the result of senior management failing to answer the question:

A) Which IT capabilities should be companywide?
B) How much should be spent on IT?
C) Which business processes should receive our IT dollars?
D) Whom should we blame if an IT initiative fails?