Multiple Choice
A newsletter publisher in a small town accepts subscription requests and handles queries through the town's mail services and through online subscriptions.The publishing unit provides after-sale service and support to its online subscribers.This publisher is using
A) customer relationship management (CRM) .
B) total quality management (TQM) .
C) value chain management.
D) effective client management (ECM) .
E) Six Sigma.
Correct Answer:
Verified
Correct Answer:
Verified
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