Which of the Following Statements Is True About Total Quality

Multiple Choice

Which of the following statements is true about total quality management (TQM) ?

A) There are three steps in the TQM program.
B) Suggestions for improvements come from lower-level managers.
C) All managers in every function must cooperate and develop goals for the organization.
D) Adding steps for the production process increases quality.
E) A just-in-time inventory is not compatible with the program.