Which of the Following Challenges Are More Likely to Be

Multiple Choice

Which of the following challenges are more likely to be faced by service operations managers, rather than manufacturing operations manager?

A) Operations is typically less financially important in service businesses
B) Pure service operations need to be separated from pure goods producing operations
C) The "total product experience" is more important in services
D) Customers are more directly involved in service processes, so their perceptions need to be considered