What Is a Customer-Facing Process

Multiple Choice

What is a customer-facing process?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) The result in a product or service that is received by an organization's external customer.
C) An invisible process to the external customer but essential to the effective management of a business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) The attempts to understand and measure the current business process, and make performance improvements accordingly.