Multiple Choice
SERVQUAL measures which dimension of service quality?
A) Reliability, tangibles, assurance, empathy, and conformance quality.
B) Performance quality, tangibles, responsiveness, reliability, and assurance.
C) Responsiveness, tangibles, empathy, assurance, and reliability.
D) Reliability, tangibles, responsiveness, empathy, and conformance quality.
Correct Answer:
Verified
Correct Answer:
Verified
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