Multiple Choice
Which of the following statements concerning the Malcolm Baldrige award is true?
A) A disadvantage of the award process is its lack of flexibility, requiring each participating organization to follow the same standardized approach.
B) The Baldrige criteria are based upon 1,000 points, allocated among four categories: strategy, information systems, business results, and conformance to documented procedures, policies, and training.
C) The award was established in 1987 to promote better quality management practices and improved quality results by global competitors.
D) For many companies the objective is not to win the award but to diagnose strengths and weaknesses of their management system.
Correct Answer:
Verified
Correct Answer:
Verified
Q17: Scrap and rework are examples of internal
Q18: The total cost of quality in an
Q19: Poka-yoke is<br>A) designing products for multiple uses.<br>B)
Q20: Describe the relationship between control costs,failure costs,and
Q21: Which of the following would NOT be
Q23: A product's conformance to specifications<br>A) is in
Q24: Which of the quality gurus advocated organizations
Q25: The four dimensions of product quality include
Q26: The costs of quality include all of
Q27: If an organization were having difficulty trying