Multiple Choice
Which of the following statements is NOT true about process flow analysis?
A) Process flow analysis is dependent on systems thinking.
B) Flowcharts are used to describe and improve the transformation process in a business.
C) Process flows must always be forward, and cannot "loop back" to previous operations.
D) Service blueprinting is another name for a flowchart.
Correct Answer:

Verified
Correct Answer:
Verified
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