Multiple Choice
Which of the following statements concerning service guarantees is FALSE?
A) A service guarantee is a mechanism to build customer loyalty.
B) A service guarantee is a way to avoid compensating customers for a service failure.
C) A service guarantee is a tool to clarify exactly what the service must provide.
D) A service guarantee is a way to define a service and ensure satisfactory delivery to the customer.
Correct Answer:
Verified
Correct Answer:
Verified
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