Multiple Choice
Which of the following is a characteristic of high-contact services?
A) High-contact services are used when face-to-face interaction is not required.
B) High-contact services require employees with administrative/technical skills and efficient service delivery methods.
C) High-contact services can work at average demand levels.
D) High-contact services require higher prices and more customization.
Correct Answer:
Verified
Correct Answer:
Verified
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