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An Investigation of the Effectiveness of a Training Program to Improve

Question 45

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An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here. An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here.   What is the value of the test statistic? A) 1.943 B) 1.895 C) 2.542 D) 2.447 What is the value of the test statistic?


A) 1.943
B) 1.895
C) 2.542
D) 2.447

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