Multiple Choice
Which of the following are important dimensions of service quality?
A) Trustworthiness, reliability, reciprocity, reputation and flexibility
B) Reliability, responsiveness, empathy, assurance and tangibles
C) Reputation, responsiveness, intangibles, durability and reliability
D) Assurance, reliability, responsiveness, reputation and flexibility
Correct Answer:
Verified
Correct Answer:
Verified
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