Judith Is Taking Back a Defective Item to a Store

Multiple Choice

Judith is taking back a defective item to a store and does not have her receipt.In speaking with the clerk, who is refusing to replace the item without a receipt, Judith simply restates her request in several polite ways without raising her voice.Her persistent restatement of her request is known as​

A) ​the door-in-the-face technique.
B) ​the "broken record."
C) ​assertive rehearsal.
D) ​overlearning.