In Terms of the Online Customer Experience, Connection Is Defined

Multiple Choice

In terms of the online customer experience, connection is defined as the

A) the network of formal linkages between a company's website and other sites.
B) the text, video, audio, and graphics that the website contains that appeal directly to the consumer.
C) the website's capabilities to enable commercial transactions through credit, debit, or transfer payments (PayPal, etc.) .
D) the speed and ease with which a customer can move between pages on a website.
E) the website's ability to tailor itself to different users or to allow users to personalize the site.