Service Organizations Must Manage the Availability of the Offering So

Multiple Choice

Service organizations must manage the availability of the offering so that: (1) __________, and (2) the organization's assets are used in ways that will maximize the return on investment (ROI) .

A) marginal costs exceeds marginal revenues
B) service encounters can identify planning gaps
C) demand matches capacity over the duration of the demand cycle
D) the price elasticity of demand is unitary
E) the service experience is consistent with the sharing economy standards of the organization's industry