Hyatt Regency's Platinum Card Program Allows Members to Bypass Any

Multiple Choice

Hyatt Regency's Platinum Card Program allows members to bypass any line at the check-in desk and get immediate check-in service.In this example,_____ are developed by offering value-added services that are not readily available from other hotel chains.

A) price incentives
B) social bonds
C) service delivery paradigms
D) personal communication channels
E) structural bonds