The 36-Hour Delay in Responding to the Defective Security Upload

Multiple Choice

The 36-hour delay in responding to the defective security upload on the part of McAfee's executive vice president is __________.

A) the gap between the service that customers receive and the service they want
B) doing "whatever it takes" to stay in business
C) an external communication gap
D) the inability of management and employees to do what needs to be done
E) all of the above