At Personal Touch,Inc

Multiple Choice

At Personal Touch,Inc. ,there is a total focus on providing care and satisfaction to each customer.In the major clients division,each manager is assigned three employees to supervise,whereas in the product assembly division,each manager supervises about 15 employees.The major clients division managers can be described as having _____ as opposed to _____ for the product assembly division managers.

A) narrow span of control;wide span of control
B) tall formalization;flat formalization
C) narrow centralization;tall centralization
D) wide span of control;narrow span of control
E) flat formalization;tall formalization