Multiple Choice
Which of the following systems can be used to gain insights into the needs, wants, and behaviors of customers?
A) Sales force automation systems (SFA)
B) Customer relationship management systems (CRM)
C) Transaction processing systems (TPS)
D) Collaborative information systems (CIS)
Correct Answer:
Verified
Correct Answer:
Verified
Q26: A company must complete all steps in
Q27: _ is the use of technology to
Q28: If one of your responsibilities within an
Q29: Which of the following is a method
Q31: A(n) _ facilitates the automation and management
Q32: _ refers to ensuring that production lines
Q33: A work course system facilitates the automation
Q34: The chief information officer (CIO) is responsible
Q35: Enterprise resource planning (ERP) systems primarily support
Q39: _ is the use of multiple channels