IT Supports CRM with Front and Back Office Systems

Multiple Choice

IT supports CRM with front and back office systems. Which statement describes a front office system?

A) The notepad that salespeople use to record customer information while at the customer site
B) The computer interfaces that collect customers' information and sends it to the main information system
C) The computer systems that process customer orders and other customer information
D) The systems that interact with the supply chain management systems