Which of the Following Statements Is True with Regards to Switching

Multiple Choice

Which of the following statements is true with regards to switching costs?

A) Switching costs are the financial costs of switching to a new product or service
B) Switching costs are the financial and non-financial costs of switching to a new product or service
C) Switching costs are start-up costs incurred when replacing old technology
D) Switching costs are the financial costs incurred by the supplier to ensure that their current systems are operationally sound