One Function in CRM Is the Sales Force Automation (SFA)

Multiple Choice

One function in CRM is the sales force automation (SFA) system. What is its purpose?

A) To track all the steps in the sales process
B) To track the movements of salespeople so that, at any moment, the company can determine where they are located
C) To track products as they move from inventory to the customer
D) To tracks the sales process and the movement of people and products