Darrell Sells Custom Cabinets for Upscale Residential Homes

Multiple Choice

Darrell sells custom cabinets for upscale residential homes.Darrell hopes that satisfied customers will create word of mouth referrals for him.To make it more likely that his customers are satisfied,Darrell could do any of the following EXCEPT

A) tell customers that he has the best quality cabinets available anywhere in the country.
B) carefully demonstrate how to maintain the finish on his cabinets.
C) provide a satisfaction guarantee policy.
D) visit customers after they have moved into their homes.
E) provide the proper cleaning fluid to use on the cabinets.