Solved

Cheryl Will Only Let Martiné Cut Her Hair

Question 34

Multiple Choice

Cheryl will only let Martiné cut her hair. She has tried other hairdressers, but she knows from experience that Martiné cuts her hair well every time. For Cheryl, __________ is the most important of the five service quality dimensions.


A) assurance
B) reliability
C) tangibles
D) responsiveness
E) empathy

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q6: A systematic _ program collects customer inputs

Q30: What is the difference between a service

Q36: Empowerment of employees helps to address the

Q38: When Buffalo Bank required all customers to

Q47: Because services like cruises and car rentals

Q64: If there is a difference between the

Q74: Dopson's Hardware was in bad financial shape.It

Q87: To meet or exceed customers' expectations, marketers

Q95: If a firm promises more than it

Q97: When choosing where to eat lunch,Veronica's major