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Wal-Mart Replaced Some Checkout Lanes with Self-Checkout

Question 9

Multiple Choice

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.


A) features
B) aesthetics
C) reliability
D) durability
E) serviceability

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