When Chandra's Delivery Drivers Are Experiencing a Great Deal of Interpersonal

Multiple Choice

When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict,Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm,and therefore,for their job security.Chandra is controlling conflict by

A) expanding the resource base.
B) using an appropriate coordination technique.
C) focusing attention on higher-level goals.
D) matching personalities and work habits of workers.
E) None of these.