Which of the Following Is Not True of the Costs

Multiple Choice

Which of the following is not true of the costs of quality?

A) Prevention cost examples are maintenance, education, training, and surveys gauging customer satisfaction
B) Failure costs result from products or services not conforming to requirements of customer
C) The two categories of failure costs are internal and external
D) Internal failure cost examples are scrap, disposing of scrap, rework, redoing inspection, redoing testing, material review, and down grading
E) External failure cost examples are processing customer complaints, customer returns, warranty claims, and product recalls