An Important Implication of the Balanced Scorecard Approach Is That

Multiple Choice

An important implication of the balanced scorecard approach is that

A) managers need to recognize that satisfaction of stockholder demands is their primary job.
B) the emphasis on customer satisfaction and financial goals are only a means to that end.
C) managers should not look at their job as primarily balancing stakeholder demands.
D) gains in financial performance must come at a cost of employee satisfaction.