A Salesperson in a Hardware Store Has a 10-Year-Old Son

Multiple Choice

A salesperson in a hardware store has a 10-year-old son with behavior problems, and this is affecting his work. The supervisor gets to know about this and plans counseling sessions with him. In one of these sessions, the supervisor says, "I've noticed that we haven't received any more customer complaints about your service and, in fact, one customer told me you went out of your way to help." From the given information, identify the stage in which the process of counseling has most likely reached.

A) Selecting a solution
B) Considering possible solutions
C) Scheduling a follow-up meeting
D) Discussing the problem