A Supervisor Who Wants to Reinforce or Change Group Norms

Multiple Choice

A supervisor who wants to reinforce or change group norms will have the greatest success by:

A) enforcing strict rules against group norms.
B) involving the top management in dealing with undesirable group norms.
C) focusing on the high-status members of the group whom the group tends to mimic.
D) trying to increase the cohesiveness of the group by promoting new activities.