Multiple Choice
The superstore supervised by Joanne had such high retail sales for the year that the company president decided to identify her store as the premier store for comparisons,not only in terms of gross sales,but also for efficiency in all areas of operations.All the supervisors were then asked to learn and carry out the practices of Joanne at their own stores.What is this practice of determining the quality standards by measuring against the top performer of a particular process termed as?
A) Product control
B) Benchmarking
C) Free riding
D) Performance appraisal
Correct Answer:
Verified
Correct Answer:
Verified
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