In the Now Classic Utility Analysis for the Bell System

Multiple Choice

In the now classic utility analysis for the Bell system telephone company conducted in the 1980s,Cascio and Ramos concluded that

A) the use of a particular approach to assessment in selecting managers could save the company millions of dollars.
B) the use of a new approach to assessment in selecting managers was of little utility and would cost millions of dollars.
C) charging for 411 calls to "Information" could result in millions of dollars in new revenue for the company.
D) customers would make more calls if they could understand their phone bills.