Multiple Choice
Supplier action and market evolution,such as plug compatibility and software standards have dramatically lowered exit barriers in the field of computers,moving the exchange from:
A) Lost-for-good toward always-a-share
B) New supplier toward prospective supplier
C) Always-a-share toward lost-for-good
D) Prospective supplier toward new supplier
E) Always-a-share toward prospective supplier
Correct Answer:

Verified
Correct Answer:
Verified
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