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    Exam 16: Customer Retention and Maximization
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    Customer Response to Service Improvements Indicates That the Accurate Form
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Customer Response to Service Improvements Indicates That the Accurate Form

Question 71

Question 71

Multiple Choice

Customer response to service improvements indicates that the accurate form of the value equation is:


A) V = Q x P
B) V = Q2 / P
C) V = Q2 / P2
D) V = Q / P2
E) V = P2 / Q

Correct Answer:

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