KJ, Inc, Has Received a Poor Rating for One of Its

Multiple Choice

KJ, Inc., has received a poor rating for one of its newly launched products from the customers. Joe, a top manager at KJ, Inc., is conducting a retrospective analysis and compiling a formal procedure from the results of past decisions for future use. Which of the following decision-making steps does the action of Joe represent?

A) Generate alternatives
B) Learn from feedback
C) Recognize the need for a decision
D) Implement the chosen alternative