Multiple Choice
Which of the following is a faulty notion regarding customer service?
A) Knowing the issues involved in a business is important to develop the skills of effective customer service.
B) Customer service is of little importance as customers exist for the benefit of businesspeople.
C) The most obvious reason for increased importance for high-quality customer service is greater competition.
D) Keeping customers happy and loyal simply makes good economic sense.
Correct Answer:
Verified
Correct Answer:
Verified
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