In the Context of a Business Environment, Bad News Skills

Multiple Choice

In the context of a business environment, bad news skills refer to:

A) the skills necessary to deliver bad news to the customers but still retain their business and goodwill.
B) the ability to receive bad news without being emotional or sentimental.
C) the ability of gossipmongers to spread rumors within an organization.
D) the required skills to bluntly deliver bad news to clients without wasting time sugarcoating the news.