Which of the Following Statements Forms the Cornerstone of Total

Multiple Choice

Which of the following statements forms the cornerstone of Total Quality Management (TQM) ?

A) Inflexible, static rules are potentially harmful to maintaining a productive workforce.
B) It places significant emphasis on the rights and needs of the individual person.
C) It assumes that all workers are happy to work, able to assume responsibility, and overall quite creative.
D) The process of whatever happens in an organization is more important than the product.