TQM Is Defined as a Comprehensive Approach Dedicated to Continuous

Multiple Choice

TQM is defined as a comprehensive approach dedicated to continuous

A) measurement of quantifiable goals and quick corrections.
B) quality improvement, training, and customer satisfaction.
C) product innovation and organizational learning, over fast cycles.
D) customer input into management strategy and decision making.
E) focus on components of service success: tangibles, questions, and margins.