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    Business
  3. Study Set
    Management A Practical Introduction Study Set 1
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    Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness
  5. Question
    Employees' Knowledge, Courtesy, and Ability to Convey Trust and Confidence
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Employees' Knowledge, Courtesy, and Ability to Convey Trust and Confidence

Question 2

Question 2

Multiple Choice

Employees' knowledge, courtesy, and ability to convey trust and confidence make up which dimension of the RATER scale?


A) Reliability
B) Assurance
C) Tangibles
D) Empathy
E) Responsiveness

Correct Answer:

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