Nordstrom's Department Store Chain Emphasizes the Great Lengths to Which

Multiple Choice

Nordstrom's department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms?

A) To clarify role expectations.
B) To help the group survive.
C) To create cohesiveness.
D) To emphasize the group's important values.
E) To help individuals avoid embarrassing situations.