Randall Arrived at the Hotel to Find That,although He Had

Multiple Choice

Randall arrived at the hotel to find that,although he had a guaranteed reservation,the hotel had no rooms available.He became angry when the hotel made him a reservation at a more expensive hotel but refused to pay the difference in room rates.Randall was upset because,in his opinion,the hotel's solution did not incorporate

A) intangible fairness.
B) distributive fairness.
C) procedural fairness.
D) service fairness.
E) empowerment fairness.