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    Marketing Study Set 10
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    Exam 13: Services: the Intangible Product
  5. Question
    What Are the Potential Gaps in the Service Gaps Model
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What Are the Potential Gaps in the Service Gaps Model

Question 81

Question 81

Essay

What are the potential gaps in the Service Gaps Model? What is it designed to do?

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The four potential gaps are knowledge,st...

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