Soltis & Sons Is a Management Consulting Firm That Is

Essay

Soltis & Sons is a management consulting firm that is attempting to grow its business by targeting small businesses that are run by women or immigrants.In pursuing this strategy,the company has hired employees of other cultures whose first language is not English.Many of these employees are under 30 and they do not have college degrees.While this effort is leading to a workforce that mirrors the clients,the company finds that employees and managers are experiencing difficulties communicating with one another.This leads to misunderstandings and a decrease in productivity and customer satisfaction.For example,if a manager gives instructions about completing a certain task to an employee who fails to fully comprehend the instructions,the employee may make mistakes.
The director of Human Resources is considering whether or not to offer some type of training,yet none has been offered to date.She thinks some employees may be impacted by negative stereotypes associated with a lack of work experience with people from different cultures.She also noted that some work teams do not like to be supervised by younger people of color.A few employees quit over this issue and management is trying to decide what to do.
Using the 3-Step Problem-Solving Approach and the Organizing Framework,how can Soltis & Sons address the problem?