Pascal Is a Customer-Service Representative Who Handles Phone Inquiries

Multiple Choice

Pascal is a customer-service representative who handles phone inquiries.He has a goal of handling 12 calls per hour.When he gets a customer with a complex situation,he tends to become short with that person to keep the call short.This is an example of

A) ill-conceived goals.
B) motivated blindness.
C) indirect blindness.
D) the slippery slope.
E) overvaluing outcomes.