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  3. Study Set
    Essentials of Contemporary Management Study Set 1
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    Exam 14: Operations Management: Managing Vital Operations and Processes
  5. Question
    _____ Refers to the Actions Taken to Meet the Needs
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_____ Refers to the Actions Taken to Meet the Needs

Question 97

Question 97

Multiple Choice

_____ refers to the actions taken to meet the needs of customers.


A) Efficiency
B) Quality
C) TQM
D) Quality control
E) Responsiveness

Correct Answer:

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