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    Retailing Management Study Set 2
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    Exam 14: Building Customer Loyalty: Customer Relationship Management and Service Strategies
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    Discuss the Five Cues/customer Service Characteristics That Customers Use to Assess
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Discuss the Five Cues/customer Service Characteristics That Customers Use to Assess

Question 138

Question 138

Essay

Discuss the five cues/customer service characteristics that customers use to assess customer service quality.

Correct Answer:

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(1)Reliability: Accuracy of billing,meet...

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